Frequently Asked Questions
Yes, all of our systems feature the best in home automation and smart home technologies. You can control all aspects of your Connected Home Security system as well as devices like locks, thermostats, lights, pool heater and hot water tank just to name a few.
That is correct. You can control your system from anywhere in the world with any computer or Smart Device. You’ll also be able to receive instant notifications of alarm events and much more.
Absolutely, we have several vacation rental owners from all over the world who use our services.
Because you will own your Connected Home Security system outright, there is no need for a term contract. By law we do have to provide you with a service agreement, but you can cancel at any time with no penalties.
There are many companies that do lease the equipment, that is correct. However, we’re not one of them. Our goal is to remove the things consumers dislike about Home Security companies and their services. Your equipment is yours to keep. That being said, some consumers do like the option of deferring the cost of the equipment. We are happy to help, however we also feel it’s not good to drag things out long term. So if you are looking at deferring the initial cost of the equipment, we do have some interest-free short term options to help you, and you’ll own the equipment outright.
We back up all our equipment and labor. If you have a warranty related issue, we do not charge you to fix that issue. Whatever the warranty term is on our equipment, we add our labor warranty for the same term. It’s just the right thing to do.
Our systems are completely scalable; that’s the beauty of our systems – you can start off with our basic package and add to your system as you please.
We do require a credit card on account for the monthly monitoring fees. We do not send out monthly invoices.
Ouch, I’m so sorry you had that experience. Unfortunately, you are one of millions of people who have been charged exuberant amounts of money for cancelling their monitoring service. I won’t get on my pedestal about this, (pet peeve of mine), but I can assure you that this will never happen to you here. There is no reason for companies to charge those fees.
Boy do I have some great news for you – we’re proud to offer all our customers our Lifetime Price-Lock Guarantee. This means that you will never see a monthly fee increase, EVER. The only time you would ever experience a change in your monthly fee would be if you upgraded or downgraded from your current monitoring package.
That’s correct, we’re very flexible and there are no processing fees to upgrade or downgrade your Connected Home Security package.
We only use wireless devices with our systems. The reason for this is very simple. Hardwired sensors can unknowingly be tampered with. Wireless sensors are constantly monitored by our Touch-Screen Alarm Panel even when the system is not armed. If anyone were to tamper with any sensor – whether it is a door sensor, smoke detector or motion detector – the system would alert you immediately.
Our system is very intelligent, it will alert you when your batteries are at 30% life. Batteries will last on average five to seven years.
Every system we install has a Built-In Dedicated Cellular Module. We do not monitor over the Internet because it’s not a safe thing to do. We don’t believe telephone lines are safe either. They can be tampered with or cut without your knowledge. So the answer to your question is wirelessly.
Many companies do have additional fees for cellular monitoring. There are no additional cellular fees with us.
Yes, our Touch Screen Keypad has Medical, Panic, and Fire call buttons.
We do not sell off our accounts. We partner with one of the largest monitoring centers in the U.S., headquartered right here in Central Florida. Your service agreement is with us, and you are billed directly by us.
Simply put, yes! Most systems we come across must be upgraded in some way or form because our monitoring is conducted securely and safely over a dedicated Built-In Cellular Module (Wireless). Most older systems we encounter are set up for monitoring over telephone lines and require an upgraded panel.
Yes. We may still need to upgrade you to our Cellular Panel, but we can certainly utilize the existing power supply, door/window sensors and motion detector.
Yes. The alarm panel has a back-up battery that is good for up to 20 hours.
If you experience a false alarm, it is best to call our monitoring center (phone number provided upon install) and explain what happened so we can stop dispatch. We do not charge false alarm fees. Each county and city have their own rules on false alarms. You would need to investigate this for your area.
If you wish to terminate services, we will reset the master programming code remotely so that your new service provider can program your equipment with their data. We do not lock out panels – it’s your equipment and you should have the ability to use it if you leave our program.
No credit checks with us.
Because we require a credit card on account for your monthly monitoring and because those fees are processed on the first of the month for that months service, we typically do not have missed payments. If your card is declined for whatever reason, we will make several attempts to get it resolved with you to avoid service interruption.